IELTS Reading Test 9 (General)
READING SECTION-1
Read the text below and answer questions 1-7
Regulations for Willow Park Apartment Residents
1.No pets are allowed in any of the apartment units. While we appreciate pet companionship, this rule is in place to ensure the comfort and safety of all residents, particularly those with allergies.
2.Smoking is strictly prohibited inside the apartments and common areas, including hallways, stairwells, and lounges. Residents who wish to smoke may do so in the designated smoking zones outside the building.
3.Shared laundry rooms are available on the basement level of each block. Residents must not install personal washing machines or dryers in their apartments, as these appliances may cause plumbing issues and increase fire risks.
4.Visitors must be registered at the reception desk if staying overnight. Guests are welcome, but their stay should not exceed 3 consecutive nights without approval from the Building Management Office.
5.Noise levels must be kept low between 9:00 pm and 7:00 am to maintain a peaceful environment for all residents. Loud music, parties, or disruptive gatherings during these hours will not be tolerated.
6.Waste disposal regulations must be followed at all times. Recyclable and non-recyclable waste should be separated and placed in the correct bins provided in the waste collection area.
7.Maintenance requests should be reported immediately to the Building Management Office to prevent further damage. Routine maintenance is carried out between 8:00 am and 4:00 pm, Monday to Friday.
If you have any concerns, please contact the Building Management Office at 045-662-7890 between 8:30 am and 5:30 pm, Monday to Saturday.
Questions 1-7
Do the following statements agree with the information given in the text?Write:
TRUE-if the statement is true
FALSE-if the statement is false
NOT GIVEN-if the information is not given in the passage
Residents are not allowed to smoke inside their apartments.
Overnight guests must register at the reception desk.
Pets are allowed in Willow Park Apartments if they are small and quiet.
Personal washing machines are not permitted inside apartments.
Residents can use the laundry room at any time, day or night.
All maintenance work is completed during normal office hours on weekdays.
Recycling is encouraged at Willow Park Apartments.
Questions 8-9
Complete the sentences below.
Use NO MORE THAN THREE WORDS for each answer.
Residents who want to smoke must use the ______ provided outside the building.
If a resident has a problem with their apartment, they should contact the Building Management Office ______.
How to Reset a Home Wireless Router
If your internet connection stops working:
First, make sure the power cable is properly connected to the router and the electrical outlet.
Second, check that all the indicator lights on the router are on.
Third, disconnect any devices currently connected to the router.
Fourth, wait at least 30 seconds before proceeding.
Now follow these steps carefully:
• Turn off the power supply to the router using the power button or by unplugging it.
• Disconnect the internet cable from the router’s WAN port.
• Wait for 10 seconds, then reconnect the internet cable securely.
• Plug the power cable back in or press the power button to restart the router.
• Wait for the router to complete its startup process. This usually takes 2–3 minutes.
• Check the indicator lights — the power, internet, and Wi-Fi lights should be on and stable.
• Reconnect your devices to the Wi-Fi network.
• Open a browser and test the connection by visiting a webpage.
• If the problem persists, contact your internet service provider for further assistance.
Questions 10-14
Refer to the passage to find the answers and write them for questions 10 to 14
The object you disconnect from the router’s WAN port before restarting it.
The object that supplies electrical power to the router.
The object that shows if the router is properly connected to the internet.
The object you reconnect to your devices after the router has restarted.
The object you use to check if the internet connection has been restored.
READING SECTION-2
Questions 15-21
Read the text below and answer questions 15-21.
Greenwood Community College — Background Information for Candidates
Greenwood Community College, previously known as Eastborough Technical Institute, was established in 1982 following the unification of Eastborough Technical School and the Adult Learning Centre of Mapleton. Both original institutions had a proud history of providing education and support to the community, with records of teaching activities dating as far back as the early 20th century.
The college is located on Green Lane, Eastborough, in a campus that includes the historical Maplewood Hall — a 19th-century building originally built as the family home of the industrialist Edward Maple. The hall’s surrounding grounds have been carefully preserved and form a picturesque setting for modern education. Over the years, the college has expanded to include state-of-the-art facilities for science, technology, and creative arts.
Strategically placed in the centre of Eastborough, Greenwood Community College plays a vital role in meeting the educational and training needs of local residents and businesses. However, its reputation extends well beyond the town's boundaries. Under its former name, Eastborough Technical Institute, the college built strong regional and national partnerships, with many graduates now holding positions in leading companies across the UK.
Since becoming independent in 1995 and adopting the Greenwood name, the college has grown significantly. Today, it welcomes students from across the country and abroad, with international learners making up around ten per cent of the student population. Another 40 per cent of students come from neighbouring towns and cities.
There is no typical Greenwood student. The college offers education to over 4,500 learners, many of whom are adults seeking to gain new qualifications or develop skills for career advancement. Some are sponsored by their employers, while others attend purely out of personal interest. Meanwhile, Greenwood remains a popular choice for younger students aged 16 to 18. These students are attracted by the broad range of courses and the mature learning environment the college offers.
For those aiming to enter the workforce directly after their studies, Greenwood provides flexible learning options, such as part-time courses, work-based apprenticeships, and evening classes. These programmes allow students to balance their studies with employment or other commitments, helping them achieve practical qualifications that improve their job prospects.
Do the following statements agree with the information given in the text? Write:
TRUE-if the statement is true
FALSE-if the statement is false
NOT GIVEN-if the information is not given in the passage
The Adult Learning Centre of Mapleton closed when Greenwood Community College was established.
The college attracts a significant number of international students.
Greenwood Community College became independent in 1995.
The college campus includes a building that was once an industrialist’s private home.
More than half of the students at Greenwood Community College are under 19 years of age.
Some adult students at the college are sponsored by their employers.
The college provides evening classes for students with work or family commitments.
WEST THAMES COLLEGE SERVICES FOR STUDENTS
A) As a full-time student at West Thames College, you will benefit from having your own personal mentor. This mentor will meet with you every week to offer guidance through your academic journey and address any concerns you may encounter. The college believes in a cooperative approach to learning, encouraging students to participate in the evaluation process and contribute to discussions about their progress.
B) For those who need extra assistance with fundamental academic skills, the college provides specialist support services. These include courses to improve writing, speaking, and numeracy abilities, ensuring that every student has the opportunity to succeed in their chosen programme. Basic skills support is also available to help students build a strong educational foundation.
C)If you are unsure about which course to pursue, the college offers a comprehensive advisory service tailored to your individual needs. Open to people of all ages, this service helps you explore your options and choose the most suitable path. It also provides educational guidance and advice on accrediting prior learning experiences. The Admissions Office operates weekdays from 9:00 a.m. to 5:00 p.m., and confidential, friendly interviews can be arranged, including evening appointments upon request.
D) The on-campus bookshop is well stocked with textbooks and materials related to all the courses on offer. In addition to books, students can purchase stationery, postage stamps, phone cards, blank video tapes, and computer disks. The shop is open at times listed in the Student Handbook, catering to students in the morning, afternoon, and evening.
E)For students seeking relaxation and leisure outside their studies, a wide variety of recreational activities is available. Depending on student interest, options include football, badminton, basketball, table tennis, volleyball, weight training, and aerobics. For those less inclined towards sport, there is a debating society, a video club, beauty and hair care sessions, and other creative outlets. The college welcomes suggestions from students for new activities.
F)Should you face practical or personal challenges during your time at college, a confidential advisory service is available to help. Whether your difficulties are financial or personal, the college's Student Advisors can offer support directly or refer you to someone who can provide the necessary assistance.
Questions 22-27
The text "West Thames College Services for Students" has eight sections, A–F.
Choose the correct heading for each section from the list of headings below.
Write the correct number, i–x, in boxes 22–27.
List of Headings
i. Recreational options for students
ii. Personal mentoring and study support
iii. Emergency medical assistance and advice
iv. Helping you choose the right course
v. Employment guidance and job opportunities
vi. Support with essential academic skills
vii. Confidential help with personal issues
viii. Facilities for purchasing study materials
ix. Options for accommodation
x. Recognizing students’ past achievements
Paragraph A _______
Paragraph B _______
Paragraph C _______
Paragraph D _______
Paragraph E _______
Paragraph F _______
READING SECTION-3
Questions 28-40
The Power of Emotional Intelligence in Modern Life
Cultivating self-awareness for personal and professional growth
In an increasingly fast-paced and interconnected world, technical skills and academic achievements are no longer the sole indicators of success. Emotional intelligence (EI), the ability to understand and manage one's emotions and the emotions of others, has emerged as a vital component of effective communication, leadership, and personal well-being. Unlike intelligence quotient (IQ), which measures cognitive abilities, EI encompasses emotional awareness, empathy, self-regulation, and social skills. This balanced emotional insight enables individuals to navigate complex social landscapes, build meaningful relationships, and respond to challenges with resilience. As workplaces become more collaborative and life grows more demanding, emotional intelligence is proving essential for thriving in both personal and professional spheres.
The roots of emotional intelligence can be traced back to early psychological theories, but it gained significant recognition in the 1990s when psychologist Daniel Goleman popularized the concept. Goleman argued that success depends not only on intellect but also on emotional competencies such as empathy and interpersonal skills. Even before modern psychology, ancient philosophers like Aristotle emphasized the importance of understanding emotions and achieving emotional balance. Today, this ancient wisdom has found its place in classrooms, boardrooms, and therapy sessions worldwide. Educational programs now teach children the foundations of emotional intelligence, nurturing future generations equipped to handle stress, foster cooperation, and build compassionate communities.
Emotional intelligence plays a crucial role in fostering healthy relationships. Whether in friendships, romantic partnerships, or family dynamics, the ability to empathize with others and manage emotional reactions strengthens bonds and prevents misunderstandings. For instance, recognizing when a loved one is distressed—even if they haven’t voiced it—can allow for timely support and deeper connection. In conflict situations, individuals with high EI can de-escalate tensions by staying calm and addressing issues constructively. These skills also extend to broader social interactions, promoting inclusivity and respect in diverse communities. As a result, emotionally intelligent people tend to cultivate more supportive and harmonious environments.
Workplaces, in particular, benefit greatly from emotionally intelligent employees and leaders. A manager who understands the emotional dynamics of their team can motivate employees more effectively, resolve conflicts swiftly, and foster a positive work culture. Teams led by emotionally aware leaders often exhibit higher morale, lower turnover rates, and greater productivity. Furthermore, emotionally intelligent colleagues contribute to smoother collaboration by being attentive to non-verbal cues and responding empathetically during discussions. In high-pressure environments, these skills are indispensable for maintaining composure and focus. Companies increasingly recognize the value of EI, integrating emotional intelligence training into leadership development programs to build stronger, more adaptable organizations.
Beyond interpersonal interactions, emotional intelligence also enhances personal well-being. Self-awareness, a core aspect of EI, allows individuals to recognize their emotional triggers and patterns, making it easier to manage stress and maintain mental health. Practices such as mindfulness and reflective journaling strengthen this awareness, providing tools to process emotions constructively. People with strong emotional intelligence are better equipped to cope with setbacks and view challenges as opportunities for growth rather than threats. This resilience not only supports emotional balance but also fosters greater life satisfaction. By nurturing emotional intelligence, individuals can create healthier lifestyles grounded in self-compassion and emotional clarity.
Interestingly, emotional intelligence is not a fixed trait but a skill set that can be developed over time. Through deliberate practice and feedback, people can improve their ability to identify and regulate emotions, empathize with others, and enhance their social interactions. Training programs, coaching, and even everyday experiences offer valuable opportunities for growth. For example, actively listening during conversations or pausing before reacting to emotional situations cultivates emotional awareness. Over time, these practices become second nature, enriching both personal relationships and professional endeavors. The journey toward greater emotional intelligence is ongoing, but the rewards of improved understanding and connection make the effort worthwhile.
Technology, while sometimes seen as a barrier to emotional connection, can also be a powerful tool for enhancing emotional intelligence. Apps and digital platforms now offer guided meditations, emotional tracking, and virtual coaching to help users build emotional skills. Virtual reality training simulations provide safe environments to practice empathy and conflict resolution, preparing individuals for real-world interactions. Additionally, social media campaigns and online communities promote emotional literacy by raising awareness about mental health and emotional well-being. When used thoughtfully, technology can complement traditional methods of developing EI, making emotional education more accessible and engaging for people of all ages.
As society continues to evolve, emotional intelligence will remain a cornerstone of human success and fulfillment. In a world facing complex challenges such as cultural polarization, mental health crises, and rapid technological change, the ability to connect with oneself and others is invaluable. By embracing emotional intelligence, individuals can lead with empathy, respond to adversity with resilience, and foster inclusive communities grounded in understanding and compassion. Whether in personal life, education, or the workplace, cultivating emotional intelligence empowers people to build meaningful connections and navigate the human experience with grace. Ultimately, emotional intelligence offers a path toward a more compassionate, harmonious, and resilient future for all.
Questions 28-33
Look at the following descriptions (Questions 28–33) and the list of terms below.
Match each description with the correct term, A–H.
Purposeful repetition aimed at improving specific emotional abilities.
The capability to read, express, and interpret emotions accurately.
The ability to deeply understand others’ emotional experiences.
Genuine concern and kindness toward others' emotional struggles.
Shared values and behaviors shaping the workplace environment.
Conscious recognition of one’s own feelings and thoughts.
List of Terms
A)Emotional Intelligence (EI)
B) Emotional Competencies
C) Empathy
D) Work Culture
E) Self-Awareness
F) Deliberate Practice
G) Emotional Literacy
H) Compassion
Questions 34-37
Do the following statements agree with the information given in the text? Answer True, False or Not given.
A manager who understands the emotional dynamics of their team fosters stronger communication and relationships.
A manager's ability to understand emotions has no impact on team performance.
Only technical skills matter in creating strong relationships within a team.
Managers should ignore emotions and focus solely on tasks.
Questions 38-40
Complete the summary below. Choose NO MORE THAN THREE words from the text for each answer.
A manager’s ability to understand the 38…………………. of their team plays a crucial role in fostering healthy relationships and improving overall team performance. Emotional intelligence, which includes the ability to perceive, understand, and 39………………, is essential for building trust and open communication. A manager’s emotional intelligence can influence the team’s resilience, helping them cope better with stress and setbacks. On the other hand, neglecting emotional dynamics can lead to misunderstandings, poor morale, and decreased productivity. In essence, 40……………….. is a core competency for any manager striving to build a cohesive, high-performing team.
Answers
Section-1
→ True
The text says: "Smoking is strictly prohibited inside the apartments and common areas..."
→ True
The text says: "Visitors must be registered at the reception desk if staying overnight."
→ False
The text says: "No pets are allowed in any of the apartment units." — no exceptions are mentioned.
→ True
The text says: "Residents must not install personal washing machines or dryers in their apartments..."
→ Not Given
The text mentions shared laundry rooms but does not specify operating hours.
→ True
The text says: "Routine maintenance is carried out between 8:00 am and 4:00 pm, Monday to Friday."
→ True
The text says: "Recyclable and non-recyclable waste should be separated and placed in the correct bins..."
designated smoking zones
immediately
The internet cable
The power cable
The indicator lights
The Wi-Fi network
A browser
Section-2
15.→ NOT GIVEN
(The text does not mention whether the Adult Learning Centre closed.)
16. → TRUE
(The text says the college welcomes students from neighbouring cities and even overseas.)
17. → TRUE
(The text states: "In 1995, the college gained independent status.")
18. → TRUE
(The text mentions: "The main building was originally the home of a prominent industrialist.")
19.→ FALSE
(The text says: "More than half of Greenwood Community College’s 5,000 students are over 19 years old.")
20. → TRUE
(The text says: "Some will be sponsored by their employers...")
21. → TRUE
(The text states: "For those with family or work commitments, the college offers flexible learning options, including evening classes.")
ii. Personal mentoring and study support
vi. Support with essential academic skills
iv. Helping you choose the right course
viii. Facilities for purchasing study materials
i. Recreational options for students
vii. Confidential help with personal issues
Section-3
28.F
29.G
30.C
31.H
32.D
33.E
34.True
35.False
36.False
37.Not Given
38.Emotional Dynamics
39.Regulate emotions
40.Emotional intelligence